Refund policy
We have a 30-day return policy, which means you have 30 days to request a return after receiving your product.
YOU MUST PROVIDE:
A. Photos/videos of the damaged product. Please send us materials to prove the damage.
Cases that Bellaniquestore makes refunds:
1. Damaged Products
If the arrived product is damaged, Bellaniquestore offers a full refund or replacement.
2. Incorrect or Missing Products
Bellaniquestore has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:
- Incorrect product
- Product with the wrong color, size, etc
- Product with a missing component
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in the original packaging. You will also need a receipt or proof of purchase. To initiate a return,
bellaniqueshop@gmail.com
if your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items returned to us without a return request first will not be accepted. For any return questions, you can always contact us at
bellaniqueshop@gmail.com .
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or you receive the wrong item so we can evaluate and correct the issue.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), specialty items (such as special orders or personalized items) and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
The quickest way to make sure you get the product you want is to return the item you have and make a separate purchase for the new item once the return is accepted.
Returns
We will notify you once we receive and inspect your return and let you know if the return is approved. If approved, a refund will be automatically issued to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and send the refund. If it has been more than 15 business days since we have approved your return, please contact us at bellaniqueshop@gmail.com.